SolutionHubb Consultancy Hiring for Customer Service Executive at Gurgaon Full Time

Mandatory skills needed: Voice process, Client relations, Inbound calls, excellent communication skills
Qualification needed: Graduate

Rotational shifts

1. Key Role: To provide exceptional customer service to customers through inbound/outbound.
2. Grade/ Designation: CSE
3. Key Relationships (Reporting to/ Team description/ Peer group): Reporting to Team Leader.
4. Roles & responsibilities:

• Handle inbound calls for customers of a premium client
• Identify the needs of customers, resolve issues and provide solutions.
• Ensure you follow the customer service script provided by the company for uniformity.
• Maintain good customer relations.
• Meet personal targets and work towards meeting team targets.
• Maintain records of the conversations with the customer and analyse the data.

5. Requirements and competencies:

• Voice Versant 5cleared
• Graduate
• Fresher/Experienced
• Strong multitasking, time management, and target achieving skills.
• Good communication and listening skills with good command over the English language.

6. Recommended Industry: BPO
7. Shifts and other facilities:
– Day shift 9 AM – 7 PM
– Cafeteria facility is available
– Cab service is not available
– Laptop availability with the candidate is desirable.

Job Type: Full-time

Salary: ₹200,000.00 – ₹288,000.00 per year

Schedule:

• Day shift

Ability to commute/relocate:

• Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)