S&P Global Hiring for Client Relations Senior Administrator at Ahmedabad, Gujarat Full Time

Grade: 7

Location: Ahmedabad, India

The Team: Client Relations is responsible for handling inbound queries received via email and phone calls, resolving them and or triaging to the appropriate department as and when needed. The team is the primary contact center for internal clients and the face of S&P Global for the external clients.

The Impact: This role would involve a high level of interaction with external & internal clients and co-ordination with the right stakeholders to ensure prompt and accurate resolution for the requesters. This role demands exceptional accountability and the attitude to ensure client satisfaction

Responsibilities:
Client Relations Senior Administrator would be responsible for:

• You would be responsible for resolving queries received via emails & phone calls from both internal and external clients.
• Your additional responsibilities will include triaging billing issues and problems related to client access to our products
• You are required to answer inbound calls and resolve/redirect them as per defined processes.
• We expect you to ensure that the request is handled within the preset department SLA and closed after client confirmation.

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S&P Global Corporate

At S&P Global, we do not give you intelligence—we give you essential intelligence. The essential intelligence you need to make decisions with conviction. We are the world’s foremost provider of credit ratings, benchmarks and analytics in the global capital and commodity markets. Our divisions include S&P Global Ratings, S&P Global Market Intelligence, S&P Dow Jones Indices and S&P Global Platts. For more information, visit www.spglobal.com

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.

———————————————————– 203 – Entry Professional (EEO Job Group) (inactive), 20 – Professional (EEO-2 Job Categories-United States of America), FINANC203 – Entry Professional (EEO Job Group)

Job ID: 291362

Posted On: 2023-08-08

Location: Ahmedabad, Gujarat, India