SRP US Logistics Hiring for Customer Support Executive at Mohali Full Time

Customer Support Executive Responsibilities:

• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures. Planning the training and standardization of service delivery.
• Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team. Customer Support Executive

Requirements:

• A bachelor’s degree in administration or a related field.
• A minimum of 3 years experience.
• Knowledge of CRM systems.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.

Job Type: Full-time

Salary: ₹20,000.00 – ₹40,000.00 per month

Benefits:

• Commuter assistance
• Food provided
• Health insurance
• Life insurance
• Provident Fund

Schedule:

• Evening shift
• Flexible shift
• Monday to Friday
• Night shift

Supplemental pay types:

• Overtime pay
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 3 years (Preferred)
• Customer service: 3 years (Required)

Language:

• English (Preferred)

Speak with the employer
+91 9875905673