Standard Chartered Bank Looking For Head of Technology India at Mumbai Metropolitan Region Full Time

As a business partner, the Head of Technology, India is responsible for developing the Bank’s Technology infrastructure capability, supporting the business activities across the Business segments. The responsibility of this role holder includes ensuring full compliance with all Country and Group policies (consistent in execution), statutory regulations, local banking laws, anti-money laundering regulations and industry practices.

The role holder takes primary ownership of in development of the overall country technology requirement, business engagement and communication to influence and drive future technology agenda for country in alignment with Group Technology strategy orchestrating seamless support from all technology players to ensure delivery of the best technology solutions in time, within budget, with least risks. The responsibilities also include providing local leadership across all teams and contributing to employee engagement, talent development and performance management.

Responsibilities

Strategy

• Engaging key stakeholders – Group and Regional TTO, Country CEO, Country Business Heads and GBS to develop and implement an end-to-end Technology delivery
• Provide technology thought leadership and influence country’s business strategy with the effective and innovative deployment of technology
• Develop transformative solutions and introduce capabilities that align to Business strategies with an end-to-end view
• Involve and play pivotal role in investment decisions
• Understand and contribute to country’s business strategy and communicate country business direction to Regional and Group Technology.
• Influence Group TTO to ensure that approved business plans have matching technology investment plans available for business investment committee evaluation.

Business

• Ensure all technology needs are addressed, regardless of type, to comply with any prevailing SLAs and/or reasonable expectations of country’s businesses.
• Reviewing progress of Group Technology deployment, improvement initiatives for the country, escalating and contributing ideas as appropriate
• Ensure adequate capacity plan is in place to meet business growth and transformative projects
• Work with relevant stakeholders to enhance client experience via changes and introduction of new technologies and innovation to enhance revenue potential
• Facilitate/coordinate business-facing forums (where required) and involve the relevant Regional or Group Technology personnel
• Ensure suitable executive forum representation of Country Risk Committee, Country implementation and project steering committees for major initiatives

Processes

• Ensure that the Group Technology change management process caters for all Country change needs, and that any complementary in-country approval processes are confirmed with Group Technology. In approving system changes, the role holder will act as the ‘gatekeeper’ of the Country’s production environment by assessing impact and level of risk as a result of scheduled changes.
• Implement policies and procedures for the Country with guidance from Group policies and procedures
• Ensure operational disciplines such as capacity and risk management are well embedded, measured and tracked
• Drive continuous improvements in Productivity and Cost Efficiencies
• Ensure appropriate governance of End User Computing Applications used by TTO
• Ensure high security and protection of the Bank’s, Client information & assets
• Key contributor of the performance feedback to Group Technology management, ensuring that Country technology needs are adequately incorporated in the key objectives for Group Technology teams.

People & Talent

• Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with risk and control partners.
• Employ, engage and retain high quality (skill and experienced) people to deliver its obligations.
• Ensure the provision of ongoing training and development; ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risks.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives
• Create a motivational and challenging environment for staff which is conducive to creativity and performance with customer centricity in mind

Risk Management

• Effective management of all Technology risks including reporting high or very high rated risks based on Group materiality thresholds to the relevant Risk Committees
• Ensure Country adheres to Internal and External Sourcing Policies and Procedures related to Technology
• Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees.
• As required, act as the first line risk owner under the Group’s risk management framework at the appropriate level
• Balance business performance delivery and cost management constraints with risk and control matters to ensure that they do not materially threaten the Group’s ability to remain within risk appetite.
• Responsible for business continuity planning for the country and plans in sync with the GBS.
• Ensuring that Technology responds to all forms of end-to-end country business technology risk needs, including all audit, local regulatory, compliance, DR, BCP technology component, obsolescence, virus susceptibility and security needs. Escalate material technology risks to Group Technology for TNFRC attention as appropriate.

Governance

• Ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and anti-money laundering regulations and guidelines.
• Ensure adequate change management process is in place to govern Technology Change Management as well as Project Change Management
• Establish and maintain rigor in monitoring performance against budgets
• Ensure a clear strategy is devised to achieve the fair dealing and fair accountability outcomes which are clearly communicated to all team members
• Take responsibility for understanding the risk and compliance requirements of the role. Understand and comply with, in letter and spirit, all applicable laws and regulations, including those governing anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters. Embed the Group’s values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Internal

• Cluster CTOO India & SA
• CTOO Country Management Team
• Group / Country Audit
• Group and Country Risk teams/committees
• Group / Country Legal and Compliance
• Strategic Sourcing and Vendor Management
• Group Systems Development – on roadmap, new initiatives & project status, local implementations
• Group Technology Finance
• Group Technology Project Management Office

External

• Local regulators and other government departments/officials
• Clients
• Industry partners, Banking Associations, etc
• Local software and hardware vendors

Other Responsibilities

• Embed Here for good and Group’s brand and values in the team, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Qualifications

• Business Acumen
• Regulatory Environment – Financial Services
• Understanding Customer Needs
• IT Standards, Procedures & Policies
• IT Governance
• Emerging Technologies
• Strong background in leading and managing a global workforce covering Operations and Technology domains within international firm/organisation
• Stays current in knowledge with a focus on the future of technology
• Self-motivated leader with a growth mindset
• Advanced level communicator, with ability to influence and manage stakeholders from various seniority and backgrounds, preferably with international exposure
• Highly innovative and current in application of human centred design principles
• Leads on ‘agile’ as a way of working and proven experience transforming tech organisations to agile
• Builds a culture and environment that attracts and retains top technology talent including driving hard on Diversity and Inclusion

Role Specific Technical Competencies

• Manage Conduct
• Manage Risk
• Manage People
• Technology Strategy Management
• Project Management
• Stakeholder Management
• Information Security Policy & Strategy

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.
• Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Job: Technology