Standard Chartered Hiring for Head, Fraud Risk Management Operations, Cpbb at Chennai, Tamil Nadu, India Full Time

Job Description

Job: Operations
Primary Location: Asia-India-Chennai
Schedule: Full-time
Employee Status: Permanent
Posting Date: 22/Jul/2021, 9:06:29 PM
Unposting Date: Ongoing

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.
We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

PURPOSE:
Managing CPBB Fraud Risk Operations, Investigation and Risk activities and processes effectively and efficiently aligned to business strategy
RESPONSIBILITIES:
Strategy

• Assist in defining and implementing Fraud Risk Management strategy and fraud risk management infrastructure to support channels and products within CPBB (lending and Non Lending products)
• Define and develop an operating model to best support process efficiencies and effectiveness in Fraud Risk Operations

Business

• Implement consistent FRM policy, strategies and Global Process Standards across all channels and products
• Develop Fraud Risk Assessment framework for all products and channels to identify and respond to existing and emerging fraud risks
• Have oversight of processes and controls across all channels and products
• Optimise operating efficiency while balancing the effectiveness of decision making within the Fraud Risk Management function
• Ensure the Fraud Risk Management framework is effectively embedded and communicated across CPBB Clients segment
• Ensure the cost budget in Fraud Risk Management is based on robust capacity plans and is delivered through a rigorous cost management discipline

FRM Operations

• Provide oversight and support to global standard operating models, centralization and automation.
• Support pre-booking scenarios development / fine-tuning to influence detection rates and FPR.
• Accountable for post-booking scenarios development / fine-tuning to influence detection rates and FPR.
• Work closely with the RAC for CPP identification using data analysis and hit rates.
• Sharing of significant fraud MO, root causes and best practices are included in the Global standards.
• Support and provide feedback/guidance on issues faced within the region through performance review with Regional Head FRM Operation
• Ensure early detection. Identify and review emerging and current transactional fraud risk to fine tune the rules/parameters to enhance or improve detection rates and FPR.
• Drive standardization and ensure postmortem investigative recommendations are fully adopted across SCB footprint. Ensure Lessons Learned shared with SCB countries on timely manner.
• Ensure successful implementation of the Fraud Monitoring, Surveillance and Application Fraud Detection solution across all markets. Review Fraud Detection Rules appropriateness and effectiveness.
• Lead and drive standardisation, automation and consolidation through re-engineering and process improvement across markets – Global Application verification framework, simplification of investigation processes.
• Develop fraud awareness programs and ensure country conduct fraud awareness training within country or GBS Lending and Risk Operations teams who receive and collate application documents.
• Develop and maintain fraud risk management capabilities, skills and infrastructure that are following both internal policies and external regulations
• Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant countries.
• Support implementation of the Group Operational Risk Framework in CPBB Risk Operations and monitor the operational risk metrics to identify potential control weaknesses.

• Supervise all processes where Risk Operations is the identified first line process owner.
• Ensure effective management of operational risks and compliance with applicable internal policies, and external laws and regulations.
• Continuously improve the operational efficiency and effectiveness of operational risk management processes.

People and Talent

• Support identification, engagement and retention of high quality FRM professionals
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives
• Ensure that holders of all critical roles are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks
• Lead through example and build the appropriate culture and values within the Fraud Risk Management team. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners

Risk Management

• Stay abreast with industry existing/emerging fraud risks
• Identify and share industry best practices and work with the businesses for their feasibility and implementation
• Evaluate latest practices/tools to identify next generation fraud detection system
• Develop a collaborative relationship with regulators, peer banks and fraud risk industry forums to help detect and mitigate fraud
• Ensure all FRM policies and standards procedures in the countries comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures.

Governance

• Provide oversight across CPBB Fraud Risk Operations team, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements
• Embed the Group’s values and code of conduct in CPBB Fraud Risk Operations to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture
• Accountable for satisfactory closure of issues / gaps arising from Internal Audits, peer reviews and regulatory reviews for the countries in the Region.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, and applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead Fraud Risk Operations globally to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; and The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders Internal

• Members of CPBB Credit Risk – Chief Risk Officer(“CRO”) Chief Credit Officer(“CCO”), Country Credit Head(“CCH”)
• Members of CPBB Operational Risk- Group Operational Risk Head, Senior Operational Risk Officer(“SORO”)
• Regional / Country Business Heads and Product Head, CPBB Client segment
• Relevant Risk Framework Owners i.e.- Group Fraud Risk Management,
• Financial Crime Compliance and Shared Investigations Services
• Relevant members of Risk Operations management team
• IT partners supporting CPBB Clients business
• Human Resources, Talent Acquisition and Organisational Learning team

External stakeholders

• Auditors and Regulators
• Associations (Visa, MasterCard, Amex and other Regional / Local forums) and peer Banks
• Law Enforcement agencies
• Suppliers, vendors and consultants

COMPETENCIES:

• Business Strategy and Model: Good working knowledge of Standard Chartered’s CPBB Clients business and that of peers in the industry
• Non-technical Skills: Strong written / oral communication and influencing skills. Ability to create effective work relationships within and across functions & borders
• Risk Management and Control: Strong knowledge of Standard Chartered’s approach to risk management, specifically as applicable to CPBB Fraud Risk Operations
• Governance, Oversight and Controls: Strong leadership capabilities and management skills, with the ability to deliver effective controls within CPBB Fraud Risk Operations through both directly managed and virtual team
• Regulatory Framework and Requirements: Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role of Head, FRM Channels & Products

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.