State Street Hiring for IS Client Admin COE Lead – Vice President at Bengaluru, Karnataka Full Time

Full Job Description
Who we are looking for

The Client Administration Team was established to solve for non-standard fee schedules, non-compliance with the storage of Contracts and Fee Schedules in the Enterprise Contract Management Solution (ECMS) repository, and accuracy in the billing intake process. As subject matter experts on the process of facilitating the fee schedules from initial draft into ECMS thus reducing the need for future remediation efforts, other responsibilities include ECMS management and user support as well as C3OP policy ownership. This will be further enhanced with the design and build out of an automated end-to end Client Lifecycle Management (CLM) function focused on a seamless and transparent client set up process for our clients.

We are seeking a dynamic, detailed oriented and experienced operations lead to join our Client Administration team in India. In this role, you will be responsible for providing strategic guidance and support to our organization related to governance, reporting and overall transformation. Due to the seniority of this role as a global lead, the role will also have local management responsibilities for the teams based in India. The ideal candidate will have a proven track record in successfully implementing process improvements and driving optimization efforts in a business setting. They will have excellent analytics and problem-solving skills, as well as the ability to think strategically and drive change across an organization.

Why this role is important to us

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As Operations Lead you will

Monitor and assess Client Admin’s compliance with relevant regulations and best practices
Identify and assess risks to the organization, and develop and implement strategies to mitigate these risks
Develop and maintain a variety of reports to support the organization’s decision-making process
Gather and analyze data to identify trends and patterns; provide insights and recommendations based on data analysis
Work closely with team members across the organization to gather data and understand reporting needs
Lead analysis, identification, development and implementation of initiatives to improve and optimize business processes and operations
Present findings to stakeholders in a clear and concise manner
Collaborate with cross functional teams to design and implement process changes
Develop and implement metrics and reporting to track the effectiveness of implemented solutions

What we value

These skills will help you succeed in this role

Strong technical skills, including experience with database management and business intelligence tools
Excellent analytical, problem-solving, communication and presentation skills, with the ability to build relationships and influence others
Ability to think strategically and drive change with an execution mindset
Demonstrated ability to work independently and manage multiple priorities effectively while having strong attention to detail and accuracy in work
Possess personal qualities of integrity, leadership and credibility

Education & Preferred Qualifications

Ideal candidate has between 8-12 years of relevant experience
Experience with database management and business intelligence tools

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers