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Private Jobs / Private Sector
Stefanini, Inc Hiring for Deskside Technician 1 at Mumbai Full Time
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What will you do?
What do you need to succeed?
What you”ll get
Why we”re different
Take a look for yourself
Who we are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?
- Provide hardware/software support services to onsite client including break/fix
- Implement virus detection and eradication procedures
- Diagnose end-user system failures and implement repair solutions
- Diagnose printer and other peripheral devise failures and implement repair solutions
- Troubleshoot network devices in order to ensure connectivity from the PC to the Network
- Provide hardware/software support services to onsite client including break/fix
- Implement virus detection and eradication procedures
- Diagnose end-user system failures and implement repair solutions
- Diagnose printer and other peripheral devise failures and implement repair solutions
- Troubleshoot network devices in order to ensure connectivity from the PC to the Network
What do you need to succeed?
- 3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10
- Experience troubleshooting and replacing hardware on Lenovo PCs
- Experience using Active Directory
- Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
- Experience troubleshooting wireless connectivity issues
- Quality Customer Service skills
- VPN experience.
- Experience with basic hardware printer support
- Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP
What you”ll get
- Work with brilliant minds, often within a global capacity;
- Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
- Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.
Why we”re different
- Brazilian and privately owned company;
- Agility, flexibility, and innovation are in our DNA;
- Flat organizational structure which enables faster communication and decision making.
Take a look for yourself
Here’s one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdY
- MAC system support experience
- Provide onsite deskside support to local and remotes sites in Shenzhen.
- Travel is required when necessary.
- Support computing hardware and desktop software.
- Support Printer & Peripherals, Desk phone and Mobile phone.
- Support Video Conference room and Show room as level 1. Standby service is required when necessary.
- Provide Event Support according to business requirements.
- PC re-imaging for PC Refresh or computing problems when required.
- Restoration and migration of user data
- IMAC Support IT equipment Install/Move/Add/Change
- Assistance of PC Assets management with Assets team together.
- Provide Smart Hands as required to assist other support groups including but not limited to networking, server and telecommunication teams.
- Good English in reading, writing and speaking
- Solid foundation of end user computing experience
- Excellent troubleshooting capability
- Excellent verbal and written communication skills
- Fundamental knowledge of Service Management process
- Good time management skills to prioritize workload
- Good service experience in a corporate environment
- Ability to determine the solution & root cause of issue
- Ability to learn new technologies