StoneX Hiring for Senior Client Support Analyst at Bangalore, India Full Time

• Work with Client Management team, Client Support team, Operations team, and Production support team in the Global Payments Business to help provide clients with accurately and timely support.

• Provide Clients with day to day support, including managing the support queue and initial triage.

• Develop a strong product knowledge and work with the global client services team to document and build the internal knowledge base.

• Ensure all client requests are responded to in a timely fashion.

• For complex investigations, escalate and engage appropriate members of the Client Management team to determine and arrive at resolutions.

• Work with the Global Client Services team on projects and initiatives within the team.

• Responsible for establishing successful relationships with all internal team.

• This list of responsibilities may not be all-inclusive and can be expanded to include other duties or responsibilities as needed

• Work with Client Management team, Client Support team, Operations team, and Production support team in the Global Payments Business to help provide clients with accurately and timely support.

• Provide Clients with day to day support, including managing the support queue and initial triage.

• Develop a strong product knowledge and work with the global client services team to document and build the internal knowledge base.

• Ensure all client requests are responded to in a timely fashion.

• For complex investigations, escalate and engage appropriate members of the Client Management team to determine and arrive at resolutions.

• Work with the Global Client Services team on projects and initiatives within the team.

• Responsible for establishing successful relationships with all internal team.

• This list of responsibilities may not be all-inclusive and can be expanded to include other duties or responsibilities as needed

• Proficiency in Microsoft Office products including Excel.

• Self-reliant and confident working within a small team with exposure to key business stakeholders.

• Strong attention to detail and accuracy.

• Excellent written and verbal communication skills.

• Excellent planning, organisational and time management skills.

• Communicating and coordinating work efforts with other employees and organisations.

• Excellent critical thinking/problem solving skills

• German, French or chinese language proficiency (Nice to Have).

Requisition ID: 2022-7989

External Company Name: StoneX Group

External Company URL: https://www.stonex.com/

Street: WeWork Galaxy

Post End Date: 3/31/2023

Could this position be fully Remote?: No