SuperBottoms Hiring for Customer Experience Executive at India Full Time

Job Responsibilities:

• Resolve customers’ queries and issues through communication channels in a positive and friendly manner.
• Meet the defined targets while ensuring you provide best in class customer service.
• Ensure all SLAs are accomplished with 100% customer satisfaction.
• Good comprehension skills- ability to clearly understand and state the issues customers present.
• Work with the team lead to ensure the best customer service is being delivered and all customer queries/issues are being resolved with clarity and promptness.
• Excellent communication skills.
• Polite and customer service oriented.
• Most importantly, be patient with new mothers.
• Comfortable talking about situations surrounding the baby’s well-being be it talking about baby pee / poop / rashes or anything else. We take pride in solving mom’s queries, no matter what.

Must haves:

• Candidate must have their own workstation with good bandwidth of Internet.

Experience

0-2years

Calls: 01

Chat: 02

Shift Timings : Rotational Shifts
Weekoff : Roster Weekly off
Work Days : 05 Days a Week, (06 days during Training Period)
Job Type : Full Time Remote (work from home)
Urgency : Need Immediate joiners