Sureworks Infotech Pvt Ltd Hiring for Desktop Support Engineer at Hyderābād Full Time

Designation: Desktop Support Engineer

Location: Hyderabad

Experience: 3+ Years

Qualification: Any Degree/Diploma

Roles & Responsibilities:

• Responding to client support requests.
• Contacting clients to find out the nature of the problem.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.
• Advising on software or hardware upgrades.
• Providing basic training in computer operation and management.
• Generate IT reports
• Should be familiar with vendor escalations on IT services
• Completing job reports and ordering supplies.
• Responsible for the installation and configuration of new software and hardware,
• Responsible for Installation of Engineering application software’s such cad/staadpro
• Plan for necessary hardware or software upgrades to support system growth.
• Manage user accounts and IT assets
• Provide support with help desk requests.
• Mentor and educate users on technical issues related desktop and Laptops
• Deliver end to end technical and user support issues across all platforms. (LAN/WAN/Windows
• Act as an escalation point for network and system related issues.

Job Type: Full-time

Salary: ₹350,000.00 – ₹420,000.00 per year

Schedule:

• Day shift

Education:

• Bachelor’s (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)

Speak with the employer
+91 9353409796