Sutherland Hiring for Customer Support Associate at Mumbai Full Time

Sutherland is seeking a motivated and passionate person to join us as a Customer Support Associate. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

In this role, you will get to:

• Be the Point of Contact: Answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.
• Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction
• Strengthen relationships: Establish and maintain communication with the customer and/or team

Qualifications:

Our most successful candidates will have:

• Bachelor’s degree or HSC with a minimum of 6 months of experience
• Prior experience in the travel or hospitality industry
• Excellent verbal and written communication skills; proficient reading skills
• Demonstrated ability to perform at a high level, to support our high volume of calls
• Multi-tasking skills showcased through the use of several applications; preferably with experience working on CRM applications
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience
• Willingness to work night shifts in a 24*7 environment