Swiggy Hiring for Restaurant Excellence Manager at Kolkata, West Bengal, India Full Time

Job Description

• REM will lead operational excellence (restaurant driven) and vendor management projects within their assigned accounts/geographies.
• They are expected to form close ties with their accounts and execute win-win projects that they run with the accounts. Example: decrease prep time to get listing boost and higher last mile.
• REM is expected to close discussions and convince the partners to work with us on the challenging and mutually beneficial strategic projects planned for the region.
• REM is expected to work collaboratively with cross functional teams to ensure superior Customer Experience through strategic initiatives & improve the CX score for their assigned geographies.
• REM will be responsible to drive the charters of CX score, IGCC and RDC

Desired Skill

• 3-5 years of experience in vendor management roles/ After Sales / CRM roles.
• Collaboration & Negotiation skills.
• Graduate/MBA from Tier 2/3 colleges
• Excellent communication skill

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, disability status, or any other characteristic protected by the law”