Sykes Hiring for NOC Analyst at Mumbai, India Full Time

Level 1 Engineer: 3 to 4 years of relevant experience in Network

• Certification – CCNA

• Proactive Monitoring of Network Monitoring Tool ( Solarwind )

• should have knowledge of ITIL standards.

• Working experience of NOC is highly appreciable

• Troubleshoot network issues (LAN & WAN) and provide corrective actions to restore the customer services

• Troubleshoot and resolve highly complex WAN issues in coordination with carriers & suppliers

• Knowledge and working experience in CISCO L3 and L2 switches.

• Knowledge of Routing & Switching Protocol, Network Monitoring and remote management tools

• Knowledge in MPLS and VPN networks.

• Creation of MOP/SOP and responsible for change management

• Responsible for technical documentation of customer network and updating internal knowledge database

About Foundever

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.