TAAZAA INC Hiring for Customer Support Specialist at Noida, India Full Time

Responsibilities

· Respond to customer queries in a timely and accurate way, via phone, email, or chat

· Identify customer needs and help customers use specific features

· Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

· Update our internal databases with information about technical issues and useful discussions with customers

· Monitor customer complaints on social media and reach out to help

· Share feature requests and effective workarounds with team members

· Inform customers about new features and functionalities

· Follow up with customers to ensure their technical issues are resolved

· Gather customer feedback and share with our Product, Sales and Marketing teams

· Assist in training junior Customer Support Representatives

Requirements

· Strong written communication

· Good communicator and diligent

· good cultural wise and Strong English

· Experience as a Customer Support Specialist or similar CS role

· Familiarity with our industry is a plus

· Experience using help desk software and remote support tools

· Understanding of how CRM systems work

· Excellent communication and problem-solving skills

· Multi-tasking abilities

· Patience when handling tough cases

· BSc in Information Technology or relevant diploma