Tagit Hiring for customer Service/ Account manager at Gurgaon Full Time

Responsibilities

• Responsible for managing the sales revenue and relationship with a set of client accounts
• Acquiring a thorough understanding of key customer needs and requirements
• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
• Contribute in sustaining and growing business to achieve long-term success
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Conduct onsite training for customers
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
• Coordination and follow up with cross-functional teams within, for growth and relationship

management of existing business
Attributes that will help you succeed at TAGIT

• Service-oriented – ready to go the extra mile for their clients
• Strategic – understands the big picture
• Process driven – understands how following a process leads to easy work practice
• Proactive – doesn’t wait to take action, is in charge
• Responsible – takes responsibility for actions and outcomes; is accountable to the other
• Good communicator – writes and speaks for impact; confirms that the other side has the same understanding
• Is prepared – doesn’t get hit with surprises; does the preparation work that others skip
• Great listener – active listener, makes sure the other side is heard
• A closer – knows when to ask for the business; isn’t afraid to discuss value or money
• Forward looking – doesn’t just look in the rear-view mirror; always asks “what’s next?”
• Fact-based – based in reality; knows that “hope is not a strategy”
• Fearless – takes the knocks; willing to have the tough conversations
• Team Player – looks out for the team; collaborative
• Good Negotiator – looks for the win/win in every situation; grows the pie
• Authentic – comfortable with their true self
• Trustworthy – earns and deserves the trust of customers and colleagues
• Problem Solver – hustles to find a solution; willing to roll up sleeves to get the job done

Qualifications and Skills
Requirements

• Between 2-5 years of previous experience in B2B account management or retail store manager or service team leads preferred
• Experience in sales and providing solutions based on customer needs
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Excellent organizational skills
• Ability in problem-solving and negotiation
• Strong business acumen in a must
• Focused and possess sales mindset
• Intelligent, enthusiastic and self-motivation driven
• Demonstrates high ethical value

Job Type: Full-time

Experience:

• Customer Service: 1 year (Preferred)
• account management: 1 year (Preferred)
• customer Support: 1 year (Preferred)

Work Remotely:

• Yes