TakeTwo Interactive Software, Inc. Hiring for IT Systems Administrator at Bengaluru, Karnataka Full Time

Full Job Description
Who We Are:
Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. For more than 25 years, our development teams have created some of the most critically acclaimed and commercially successful entertainment experiences, captivating and engaging audiences around the world. We are incredibly proud of our ability to deliver consistently the highest-quality titles, as well as our colleagues who help to create our unique culture and work environment that is inclusive, diverse, and dynamic.

While our offices are casual and inviting, we are deeply committed to our core tenets of creativity, innovation and efficiency, and individual and team development opportunities. Our industry and business are continually evolving and fast-paced, providing numerous opportunities to learn and hone your skills. We work hard, but we also like to have fun, and believe that we provide a great place to come to work each day to pursue your passions.

The Challenge

Take-Two Interactive is seeking an aspiring IT Systems Administrator to join their Support team. As an IT Systems Administrator at Take-Two Interactive you will support the Take-Two India employees in providing first line and second line support to end users, maintaining and configuring the local site hardware and applications, and will provide infrastructure support.

The successful candidate will be a key member of the IT Support team, responsible for providing outstanding customer service to our employees including c-level, corporate and creative staff.

What You’ll Take On

Providing 1st Line support to end users in Take-Two India on IT hardware and software issues
Installing, configuring and maintaining local IT hardware and software according to policies in place
Identifying the cause of hardware and software failures and provide corrective action to rectify the problem
Identifying solutions which will reduce or eliminate the re-occurrence of hardware and software problems
Ensuring email and other communication systems are operating properly, efficiently, and in accordance with corporate security
Troubleshoot, repair, maintain, install and manage desktop, laptop and mobile computing devices
Work with other technical teams to triage support tickets
Work on scripts to automate low level tasks
Assist in the development of and to adhere to standardized hardware and software installation and support procedures
Make suggestions for upgrades and timely replacement of hardware and software packages across the company
Provide support to other business units in the company as directed by IT management
Ensure IT Issues are being resolved in a timely manner according to the policies in place
Strong team player and proactive communicator with service-oriented attitude and customer focus
A commitment to collaborative problem solving and customer service quality is essential
What You Bring:
Must have 2-4 years of IT admin experience.
Knowledge of Microsoft applications (including Windows 10, Office 365, Active Directory and Zoom)
An Understanding of ITIL processes
Attention to detail and high degree of accuracy in recording and reporting
Excellent communication skills with the ability to develop strong relationships internally and externally.
Ability to interact with end users to successfully resolve queries and problems
Proven experience with translating technical jargon into plain English
Ability to work independently, using own initiative
Excellent customer service skills
What We Offer You:
Great Company Culture. We pride ourselves as being one of the most creative and innovative places to work, creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
Growth: As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company.
Work Hard, Enjoy Life. Our employees’ bond, blow-off steam, and flex some creative muscles – through corporate boot camp classes, company parties, our Office gaming spaces, game release events, monthly socials, and team challenges.
Benefits. Benefits include, but are not limited to; Discretionary bonus, Provident fund contributions, 1+5 medical insurance + top up options and access to Practo online Doctor consultation App, Employee assistance program, 3X CTC Life Assurance, 3X CTC Personal accident insurance, childcare services, 20 days holiday + statutory holidays,
Perks. Gym reimbursement up to INR1150 per month, wellbeing program with the chance to earn up to $93 per annum, charitable giving program, access to learning platforms, employee discount program’s plus free games and events!

Take-Two is proud to be an equal opportunity employer, and we are committed to hiring, promoting, and compensating employees based on their qualifications and demonstrated ability to perform job responsibilities.

This is a hybrid role which will need to be in the office at least 3 days (Monday, Wednesday and Thursday) a week.

#LI-Hybrid