TalbotFORCE Looking For Regional Head-Operations -Hyderabad at Hyderabad, Telangana, Full Time

Job description:

Interested candidates can e-mail their CV’s at HR, hr@talbotforce.com.

Salary will be at par with market standards. on range of 12 to 18 Lacs + perks + other benefits.

DM’s are not at all encouraged.

Candidates having FM experience in managing large commercial building & Hospitals (from GDA & HK perspective) will be preferred. Non Facility Management background candidates should avoid applying.

Manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Facilities management Operations on multiple sites. Ensure safe and efficient operations. Serve as a company representative on regulatory issues. Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand systems. Carry out supervisory responsibilities in accordance with company’s policies and applicable laws. Candidates having FM experience in managing large commercial building & Hospitals (from GDA & HK perspective) will be highly preferred.

Responsibilities:

Include interviewing, selection and hiring for new site transitions; training new and existing employees; planning, assigning and directing work; authoring and discussing with employee’s performance appraisals; addressing employee performance and corrective action plans; employee motivation and reward.

• Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
• Plan and manage operational policies and strategies in a given region
• Delegate responsibilities to other managers to meet company goals
• Ensure that the required statistical reporting is completed and disseminated as appropriate
• Oversee and take responsibility for regional quality control and performance management
• Manage recruitment and training processes in response to company requirements
• Manage large budgets and be accountable for them
• Managing internal and external stakeholder relations and negotiating contracts.
• Planning, evaluating, and optimizing operations to be efficient and cost-effective.
• Ensuring products and services comply with regulatory and quality standards.
• Ensuring company standards and procedures are followed.
• Preparing and presenting monthly, quarterly, and annual statements, analyses, and reports of operations and finances.
• Dealing with escalated customer issues, incident reports, and legal actions.
• Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
• Enforcing policies and procedures
• SOPs Adherence: Making sure that SOPs laid out by the company are strictly adhered to in all the stores
• New Processes roll out & implementation- Whenever a new process is rolled out throughout all the centers & sites, rolling out the same in the centers & sites & making sure it is being adhered to.
• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement, improve productivity, quality and customer-service standards; resolve problems; complete audits; identify trends
• Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
• Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations
• Accomplish operations and organization mission by completing related results as needed
• Manage staff levels, wages, hours, contract labor to revenues/ invoicing & collections
• Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
• Run a safe, injury/accident free workplace
• Ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health and safety agencies
• Manage relationships with key operations vendors/ community & client
• Review and approve all operational invoices and ensure they are submitted for payment
• Serve as primary point of contact when there are customer issues related to equipment quality, housekeeping / building infrastructure issues, technical issues onsite, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities
• Communicate customer issues with onsite operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Work closely with GM and management team to set and/or implement policies, procedures and systems and to follow through with implementation.
• Communicate all operating policies and/or issues at department meetings
• Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, maintaining solid inventory data

Skills and Specifications:

Post Graduate in any stream or Equivalent Degree/Hotel Management. 12 to 15 years of experience in Facility Management Industry in Property management/ building management/ facility management with multiple client management. Someone who has worked in top Domestic FM organization/IPC at a Senior Managerial position, involving Facilities/Property Operations & Administration/Projects/Engineering Maintenance/Resource Management.

Excellent communication skills, both verbal and written. Ability to multitask and work efficiently under pressure. Strong analytical and problem-solving skills

Familiar with a variety of the field’s concepts, practices, and procedures of Facility Management & Housekeeping aspect of the building along with the soft services part. Rely on extensive experience and judgment to plan and accomplish goals. Perform a variety of tasks. Lead and direct the work of others.

Remuneration:

Salary will be at par with industry standards. .

City Lead (Regional Head) top skills & proficiencies:

Leadership/Conflict Management/Business Negotiation/Decision-Making/People Management/Dependable/Corporate Real Estate/Projects/Health Safety & Environment/Reporting Skills/Deadline-Oriented/Budget Development/Critical Thinking and Problem-Solving Skills/Planning and Organizing/Communication/IR Skills/Persuasiveness/Influencing and Leading/Delegation/Team Work/Negotiation/Adaptability/Stress