Talentedge Education Ventures Hiring for Student Relationship Officer (Customer Service) at Pune Full Time

Talentedge: Talentedge is an Ed-tech firm that is changing the way India learns. The first to introduce live and interactive learning in digital format, Talentedge offers courses jointly with Worlds leading institutes and corporates. Talentedge partners with top Indian & International institutes including IIT, IIM, XLRI, Symbiosis, KL University, and few more and also with renowned Corporates CNX, CAPITA, SHRM and others. Its ability to recreate classroom type interactions in the Virtual World has struck a chord with over 3,00,000 individuals and corporate learners. It initiates industry-relevant learning by bringing eminent subject experts into online education. Talentedge is one of the first Ed-tech organizations to be credited with an ISO: 9001-2008 certification.

Job Description:

-Following an escalation matrix for customer service using TAT based approach

-Taking call escalations and reaching out to customers who have emailed their escalations

-Understand and resolve the queries of customer over the call, emails and chats.

-Will be responsible for collection of the pending fees.

-To be in constant touch with the students to ensure that they complete the course in timely manner.

indicators (KPIs)

-Preparing reports for your Line Manager on performance against these KPIs

Requirement:

– Graduate with excellent communication skills.

– Should be a customer centric and approachable individual.

– Experience in customer service will be an added advantage.

Job Types: Full-time, Fresher

Salary: ₹14,000.00 – ₹18,000.00 per month

Benefits:

• Health insurance
• Life insurance

Schedule:

• Day shift
• Fixed shift
• Monday to Friday

COVID-19 considerations:
Yes

Work Remotely:

• No

Speak with the employer
+91 8530007960