Talentpull And Infrastructure Private Limited Hiring for Engineer Customer Service at Bangalore Full Time

Permanent night shift ( 9 pm to 6 am )*

Location – Bangalore

· Enphase support teams work 24*7 and 365 days a year. Candidate will be required to answer inbound Emails / Chats / Phone calls from customers during assigned hours. Candidate must be open to work on weekends and night shifts

· Conducting remote troubleshooting of products.

· Troubleshooting, approving and executing warranty claims.

· Providing pre-sales information about products.

· Assisting with the activation of new sites as needed.

· Documenting all activity in a central CRM/Help Desk software platform.

· Coordinating with Enphase Engineering with tracking of field-issues, and subsequent product-modifications, logging product bugs in a central database. Assisting other team- members with troubleshooting and/or administrative tasks as needed.

· Following departmental conventions and procedures.

· Participating in ongoing training/education of industry standards and Enphase product- specific information.

· Professionally represent Enphase via all communications mediums.

· Abiding by all company policies and standards of conduct contained in the employee-manual.

· Performing other duties as assigned.

Night Shift : 9 pm onwards (Timings: 9pm to 6am)

Qualification : B.tech / BE

Job Types: Full-time, Regular / Permanent

Salary: ₹700,000.00 – ₹1,000,000.00 per year

Schedule:

• Night shift

Education:

• Bachelor’s (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• configuration: 1 year (Preferred)

Language:

• English (Required)
• Hindi (Preferred)