Talentview for YRB Solutions Hiring for Customer Support Staff at Mumbai Full Time

Required: Located in the Philippines

Job Descriptions:

• Coordinated Inbound, Outbound Calls, and Back-Office email.

• Managed assigned account/s (Monitoring, expediting, liaison in, problem solving, research and problem/disputes.

• Managed vendor relations (Invoice analyses, outreach, and compliance management).

• Setting-up and updating new and existing accounts for other possible business engagement.

• Discussed updates and newly implemented policies to team.

Assigned to monitor team adherence to attendance, productivity and analyze compliance rate on daily and weekly base target performance.

• Answer incoming calls from Customers or Financial Professionals who need assistance on our procedures

• Build relationships by listening, paraphrasing, and problem solving

• Provide clear information

• Manage a diverse clientele

• Research required information using available resources

• Follow up with Customers or Financial Professionals

• Respond to callers, explaining possible solutions, and ensuring that client’s feel supported and valued

• Record customer information in multiple system locations for marketing and management team.

• Other duties as assigned.

Requirements:

• Ability to learn new skills quickly and retain information learned.

• Excellent data entry and phone skills.

• Ability to communicate effectively with customers via multiple channels, including phone, e-mail, and web chat.

• Excellent problem-solving abilities.

• Must be able to multi task and utilize multiple systems at a time.

• Must be willing to make decisions and use judgment in resolving customer problems.

• Must have the ability and willingness to offer optimum customer experience in all circumstances.

• Must be willing to sell Scholastic Products.

• Average or above attendance and performance record.

• Willing to work Shifting Schedule

• Desire to be a team player.

• Computer skills, including website navigation and usage, plus e-mail.

• With background in gaming industry or IT Solutions

• With experience as Payment Officer is required and also a plus

Job Types: Full-time, Temporary, Permanent

Schedule:

• 8 hour shift
• Shift system

Supplemental Pay:

• 13th month salary
• Overtime pay

COVID-19 considerations:
All employees are required to wear a face mask, observe social distancing, company provide service, stay-in, face shield, face mask, and registration to vaccination portal, and other Covid 19 related needs.

Education:

• Bachelor’s (Preferred)

Experience:

• Customer Service Representative: 2 years (Preferred)

Language:

• English (Preferred)

Work Remotely:

• Temporarily due to COVID-19