TalkCharge Technologies Pvt Ltd Hiring for Customer Support Executive at Gurgaon Full Time

Company Name – Talkcharge Technologies Pvt Ltd

Job Location – Gurgaon ( Sohna Road )

Job Description

You will be right at the heart of matters as you will be expected to provide a variety of administrative and customer support related duties for the company. This person will be expected to continually demonstrate an ability to stay calm under pressure while providing fanatical customer service.

Key Responsibilities:

• Excellent verbal & written communication skills

• Manage Voice/Non voice Process- Payment, Refunds etc.

• Ensures metrics, monitor process, provide regular coaching & mentoring to team

• Knowledge of payments and fintech

• Respond to requests through emails or chats for information in a timely, professional and positive manner to develop strong customer relations.

• Suggest ways to improve the process based on continued interactions with customers.

• Providing information about a product or service.

• Update our internal databases with information about technical issues and useful discussions with customers.

• Monitor customer complaints on social media and reach out to provide assistance.

• Inform customers about new features and functionalities.

• Follow up with customers to ensure their technical issues are resolved.

• Manage and take ownership of the resolution process for all customer related issues.

Desired Candidate Profile:

· Excellent verbal and written communication skills.

· Technical bent of mind to isolate a problem quickly.

· Have proven experience in the same domain.

Education-

Education: B.Sc., B.Tech/B.E., BCA, MCA/ Any Graduate

Company Profile:

TalkCharge Technologies Pvt Ltd

TalkCharge is an online sole portal facilitating users with Online Recharges, Bill payments, GiftCards and comprehensive listing of Discount Coupons (affiliates) and Nearby Deals. We believe that simplicity is the ultimate sophistication. Founded in 2015, TalkCharge is bootstrapped by private investors and hence we are on the mission to make it as much profitable as we can. Our goal is to provide the best services to our customers and targeted to extensive smartphone user in the country.

Job Types: Full-time, Fresher

Salary: ₹20,000.00 – ₹30,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Work Remotely:

• No

Speak with the employer
+91 9654003235