Talonone Hiring for Customer Service Representative – India (m/f/d) at Mumbai Full Time

WHO WE ARE:
We believe the best ideas come from the collaboration of happy, talented people. That’s why we seek to promote a truly inspiring work environment and create a space where people can grow, learn new skills, be creative, work independently and make decisions that shape the future of the company.

• Developers get a powerful promotion toolkit and infrastructure to set up incredibly sophisticated campaigns in minutes rather than weeks.
• Marketers can create, automate, and manage discounts, coupons, loyalty, and referral programs without taking developers away from the company’s core product.
• Customer Success and Sales teams can offer any type of incentive or appeasement instantly to customers, improving satisfaction, and reducing churn.

ONCE YOU ARE HERE YOU WILL:

• Manage customer queries and customer experience to maximise customer satisfaction and answer product and service questions.
• Create and curate knowledge articles, enabling customers to resolve their issues independently like FAQs.
• Troubleshoot customer’s issue all the way to resolution, explaining the best possible. solution, while ensuring compliance with the company’s guidelines and policies.
• Collect and analyse customer information.
• Escalate unresolved queries to relevant internal stakeholders like the technical writing team to help our customers resolve their issues independently.

WHAT WE NEED YOU TO BRING TO THE TABLE:

• Strong communication skills accompanied with excellent listening skills and crafting emails.
• Basic knowledge of PSQL, Postman and APIs.
• Thorough knowledge of the product, added advantage if you’ve worked with SaaS products before.
• Multitask and perform effectively under pressure.
• Proactive problem-solving and conflict resolution skills are a must.
• Be able to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.

WHY YOU SHOULD WORK FOR US:

• The right attitude: modern methods and a diverse, creative workspace with an open and international culture
• Everyone for the product: Together we create a flexible, highly scalable product with state-of-the-art technologies. We can only succeed if everyone works as a team
• Healthy Growth: Growing our company means growing everyone in the team. We love to share knowledge and learn
• A great environment: Flexible and family-friendly environment, bright and easily accessible offices, modern software and hardware
• High flexibility degree: Prefer to work early or late at night? Do you have to pick up your children from kindergarten? Do you prefer working abroad? We believe in results and motivated employees

AND THERE IS MORE:

• Work on the world’s most powerful and most flexible promotion engine.
• Competitive compensation package.
• Flexible, family-friendly work schedule and vacation policy.

Develop your skills with your personal educational budget for trainings.

• Monthly knowledge-sharing sessions.
• Mental health support with qualified therapists.
• Financial support to create your comfy, productive home office.
• Join company team events – due to the current situation on a virtual basis.

Talon.One in times of COVID-19:
Your health and ours are very important to us! In times of COVID-19, we have fully adapted and digitized our application process so we can continue to be there for our applicants. Stay healthy! Talon.One

Can’t wait to join? Then we’d love to hear from you! To apply, please answer a few quick questions and upload your CV by clicking the button below.

Talon.One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Talon.One does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Talon.One also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

Find out more about our Privacy Policy.

Job Type: Full-time