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Private Jobs / Private Sector
TATA Capital Hiring for Collection Manager at Mumbai Full Time
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- Handle collections for the assigned area and achieve collection targets on various parameters like resolution and roll rates (depending on the bucket)
- Increase the fee income / revenue via focus on ODBC collections
- Track & control the delinquency of the area and focus on nonstarters
- Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT
- Build relationships with key clients to ensure timely collections are made and monitor defaulting customers by ensuring regular follow with critical/complex customers to identify reasons for defaulting
- Allocate work to the field executives and ensure that all the agencies in the location perform as per defined SLA, ensuring payments and audit receipts get deposited within the defined SLA.
- Ensure that there is adequate Feet on Street availability area-wise /bucket-wise/ segment-wise and obtain daily updates from all collection executives on delinquent portfolio & initiate detailed account level review of high ticket accounts
- Ensure compliance to all Audit / Regulatory bodies as well as policies and procedures of the company (trails upload)
- Ensure monthly billing of all agencies is cleared on time without discrepancies