Major Activities: –
Customer co-ordination for Order related activity.
Deeper understanding and knowledge of mobility Voice/SMS/Data.
Configuration and Management for Provisioning of Customer & Suppliers.
Basic understanding of 2G/3G/4G/LTE signaling, call flows
Should have knowledge on configuration management for Packet core,IN, OCS, HLR/HSS.
Should have knowledge of cisco and Juniper firewall configurations
Change management handling for Customer delivery as well as assurance/ commercial/billing issues
Provide inputs to supervisor on provisioning issues to be discussed with the Service Assurance teams.
Should be a team player and enjoys working within and CFT teams.
Broad outline of the Role
a) Requisite Skills: Technical :
of 2G/3G/4G/LTE signaling Signaling/ Flows
,basic Networking knowledge for router and switches.
Understanding of API based development in IT tools
Knowledge of programming/scripting in Java/Python
OSS/BSS Tools-Cramer, REPC, BPM.
Understanding of enterprise customer model.
Program management for customer delivery
Graduate degree- BE/BTech in Electronics and Communication. Preference will be given to people with networking and API working knowledge/certification/experience. with 4 to 5 years of exp
Purpose – Broad objective of the role
Operating Network – Key External
Operating Network – Key Internal
Size and Scope of Role – Financial
Size and Scope of Role – No. of direct reports
Size and Scope of Role – Total team size
Size and Scope of Role – Other size parameters
Minimum qualification & experience
Other knowledge/skills
Key Responsibilities
Technical Competencies
Knowledge / Skills
Communication Skills
Job Segment: Service Manager, Manager, Program Manager, Java, Customer Service, Management, Technology
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