Tata Communications Looking For Customer Service Executive – Billing & Collections at Pune, Maharashtra Full Time

Job Family Descriptor Responsible for the timely billing and collection of billing charges from customers. Maintains customer accounts through effective usage of billing tools and systems. Ensures billing accuracy, consistent revenue generation, delivery of billing information to customers, and addresses billing discrepancies (e.g. incorrect rates, charges), tracks and keeps total receivables outstanding under control; ensures consistent cash inflow into the organization. Follows up with personal visits by relationship managers, telephone inquiries and letters to customers to process claims for outstanding accounts. Ensuring achievement of collections targets for all segments and reducing outstanding collections and debt bucket. Ensuring New Product development is carried out with the billing and collections related requirements being included from current and future growth perspective. Ensuring Automation related requirements being carried out by Internal/External developments enabling the efficiencies and productivity. Responsible for the payment and settlement for VTS (Voice traffic) and EBA (bilateral agreements). Responsible for the credit monitoring, rating and dunning of customers. Also Lead, drive, guide and monitor operations related to credit and settlement, audit operations including annual planning, regular operations, dispute resolution with customer satisfaction focus. Broad outline of the Role May be an individual contributor or may lead a team through expertise in most or all areas within Billing and Collections. Tactical role which provides a marked contribution to defining the direction of new products, processes, standards or operational plans based upon business strategy, with a significant mid term impact on business unit’s overall results.

May lead important projects that require providing experienced project team members with instruction, guidance and advice in all aspects of the project to ensure delivery of quality outcomes.

Provides a second level management to a group of one or more teams led by a supervisor/team leader which in turn could comprise a combination of professional, technical administrative staff.

Identifies problems and significantly improves, changes or adapts existing methods and techniques.

Focus is on implementation and control rather than policy and strategy development.

Impact of decisions made is short-term in nature.

Able to identify problems and significantly improve, change or adapt existing methods and techniques.

Education: Graduate

Experience: 8 – 12 years Purpose – Broad objective of the role Operating Network – Key External Operating Network – Key Internal Size and Scope of Role – Financial Size and Scope of Role – No. of direct reports Size and Scope of Role – Total team size Size and Scope of Role – Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Technical Competencies Knowledge / Skills Communication Skills