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Private Jobs / Private Sector

Tata Consultancy Services Hiring for Customer Service executive- International Voice at Mumbai, Maharashtra Full Time

Full Job Description

Job Description

Grade- BPOZ/1/2

Skill- Customer service executive

Location- Mumbai

JD

  • Answerincoming calls, respond to emails and chats
  • Explaincompany’s features, products, and services
  • Makebilling adjustments in accordance with company policies
  • Assistcustomers with service or feature modifications on account
  • Respondto any disruption of service issues
  • Opentrouble ticket depending on the nature of the service issue
  • Analyse,isolate and diagnose customer service trouble
  • Routeticket to appropriate department for resolution
  • Provideexisting trouble ticket status to customers
  • Coordinatecustomer premise visit with on-ground team
  • Escalatecustomer complaints in accordance with company polices
  • Applycard payments, funds transfer & check payments to customer accounts
  • &nb

Job Overview

  • Date Posted:
  • Job Title: Tata Consultancy Services Hiring for Customer Service executive- International Voice at Mumbai, Maharashtra
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