Tata mg Hiring for CSE (Customer Service Executive) at Gurgaon Full Time

Resolve customer complaints that are received directly from Customers on grievance ID or any of the management email IDs with Quality of resolution being of paramount Importance
Understand each query type, liaise with internal stakeholders to get the concerns resolved and to revert back to customers with defined TAT
Speak to customers to resolve the issues they have highlighted and educate them on company and industry guidelines to reduce future complaints
Own and manage overall resolution TAT and ensure 100% adherence to agreed turn around time
Ensure desired output in terms of Productivity, Quality, CSAT and NO REPEAT escalation for cases handled.
Facilitate and help customers / patients access various services (including on-boarding / registering patient

Job Type: Regular / Permanent

Salary: ₹20,000.00 – ₹28,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift

Ability to commute/relocate:

• Gurgaon: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: One location