TATA SIA Airlines Limited Hiring For Customer Service Executive at Kochi, Kerala Full Time

To assist in handling and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival & baggage services, in an efficient and professional manner.

Key Responsibilities

Customer Service & Operations

Ensure Vistara operates in a safe and secure environment, by complying with internal and external operating standards and procedures

Ensure that Vistara upholds high standards of customer service delivery based on guidelines set out by Ground Services Department and Station Management

Work closely with service partners (ground handling, catering, engineering, etc.) to achieve flight punctuality and customer satisfaction

Administrative duties including mishandled baggage, catering, flight reports and vendor invoice verification

Other duties and projects which may be assigned from time to time

Skills & Attributes

Good communication skills

Willingness to work in shifts

Possess an aptitude for customer service

Work Experience

Preferably 2-4 years of work experience

Qualification

Amadeus knowledge shall be an added advantage

Graduate from a recognized university

Eligibility

Minimum tenure in the current role and level – 18 Months as on date of release of IJP and must have attained minimum performance rating of GP3 in the last appraisal

Must be “confirmed’’ in service

Location

Kochi

Note

Note : All Vistara employees are required to be fully vaccinated against COVID-19