TATA SIA Airlines Limited Hiring For Customer Service Supervisor at Mumbai, Maharashtra Full Time

To assist in supervising and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival and baggage services. Supervisory role also requires understanding of internal/ external stakeholder management with thorough knowledge of Emergency Response Planning.

Key Responsibilities

Proactively supervise the activities of the Customer Services team to achieve smooth daily operations at airport

Drive ground service performance to deliver service excellence consistently across the domestic network

Ensure compliance of all regulatory, safety and security requirements, as required by the Authorities and/or company policies

Ensure safe work practices to minimize risk of injury to personnel or damage to aircraft

Plan for and ensure preparedness to deal with irregular operations and crisis situations

Represent Vistara’s interest in the airport community (e.g. AOC, SITA CUTE, etc)

Responsible for ensuring and delivering consistent and exemplary service delivery at every customer touch point

Monitoring OTP and take corrective measures

Ancillary revenue targets to be achieved

Ensure all compliances are met as per company and regulatory requirement (DGCA/IOSA, Labour Laws)

Preventive measures to ensure there is no revenue leakage/theft or pilferage occurs at Airport level

Contingency Handling Preparedness

Skills/ Attributes

Ability to train, motivate and guide a team

Strong supervisory skills with leadership acumen is required

Excellent written and oral communication skills are must

Basic Knowledge of MS (Word, Excel)

Work Experience

Preferably 3-5 years of Aviation/ Hospitality Industry experience

Qualification

Graduate from a recognized university

Location

Mumbai