Team Management Services Hiring for Service Admin – Contact Centre at Mumbai, Maharashtra Full Time

Full Job Description
Greetings from Team Management Services (TMS), an end-to-end HR consulting services firm!

We found your resume suitable for a?Service Admin – Contact Centre Position currently open with one of our clients, located at?Navi Mumbai.

Our clients:
Our client is a diversified global manufacturer with annual revenue exceeding $7 billion. They deliver innovative equipment and components, specialty systems and support services through four major operating segments: Energy, Engineered Systems, Fluids, and Refrigeration & Food Equipment. They combine global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of 29,000 employees takes an ownership mindset, collaborating with customers to redefine what’s possible.?Headquartered in Downers Grove, Illinois, USA.

Designation: ? Service Admin – Contact Centre

Qualification: ?Any Graduate (Preferred B.com)

Experience: ??1+ Years

Location: ?Navi Mumbai

Job Description?

Handle many inbound and outbound calls to customers and clients.

Identify the needs of customers, resolve issues and provide solutions.

Ensure to follow the customer service script provided by the company for uniformity.

Maintain good customer relations.

Meet personal targets and work towards meeting team targets.

Job Description:
Required Skill Set: -?

Prior experience with customer service and call centers in relevant job roles.

Customer-oriented attitude with professionalism.

Strong multitasking, time management, and target achieving skills.

Good communication and listening skills