TeamViewer Hiring for IT Service Desk Administrator at Mumbai, Maharashtra Full Time

Full Job Description
Company Description

TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control and support devices of any kind. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.

The drive to keep on pushing boundaries is part of our DNA: TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things and Artificial Intelligence.

With over 1,400 employees from more than 80 nationalities in 20+ locations worldwide, TeamViewer is a truly diverse and global company. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. We offer an open and dynamic work environment where employees are enabled to learn, grow and make an impact.

So don’t wait – join the winning team and help us shape the future of remote connectivity.

Job Description

Respond to internal IT tickets raised, providing a prompt service to your TeamViewer colleagues
Support the IT service desk and be the initial point of contact for internal IT issues for the APAC region and onsite in Mumbai
Manage basic active directory functions, such as distribution lists and user creation
Support our suite of applications such as Office 365
Setup, deploy, and support staff in the setup of mobile devices
Manage basic tasks in the phone system
Help out the global IT team with tasks and projects as required
Ensure employees have a smooth onboarding experience by assisting with the installation and first-time login of systems (this may include preparing packs to send to remote employees, and offering virtual assistance)
Assist with procurement of software and hardware from approved suppliers
Develop and maintain documentation (such as user guides) for our internal knowledge base ‘Confluence’

Qualifications

Completion of a computer qualification or related discipline
Advanced knowledge of desktop operating systems, including Windows 10
Advanced knowledge of Windows applications such as Office 365
Very good knowledge of both iOS and Android mobile device operating systems
Keen interest in new technology
Knowledge of PABXVOIP systems are an advantage
Experience in a customer service or support role
Excellent communication skills, in order to understand staff needs and provide appropriate assistance and solutions
Knowledge of Windows AD environments
Genuine willingness to help and assist employees in a friendly manner
Some out of hours work would be required

Additional Information

Contract location is Mumbai, India
Hybrid working arrangement
Competitive compensation package including company bonus, stock-based options, regular salary reviews, and medical insurance coverage
Quarterly team events and company-wide celebrations
Enjoy shared staff lunches, as well as complimentary fruit, tea, and coffee
Help us celebrate diversity; our APAC team come from 22 different nationalities

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.