Tech Mahindra Hiring For Customer Service Representative at Mumbai, Maharashtra Full Time

We are hiring for Customer Service Representative (INTERNATIONAL VOICE/CHAT PROCESS)

Looking for someone who can join us on immediate basis

Responsibilities:

Should possess excellent Voice English Communication skills.

– Ability to handle difficult or irate customers effectively

– Ability to set expectations and deliver information in a positive and articulate way

– Professional and positive in interactions with others and is able to establish rapport quickly

-This role involves developing strong customer relationships and responsible to resolve queries of the customers via Call within the assigned TAT/SLA

Qualifications

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Minimum 6 months experience into International BPO OR Freshers are also eligible
• HSC/GRAD

Job Types: Regular / Permanent, Fresher

Benefits:

• Commuter assistance
• Health insurance
• Provident Fund

Schedule:

• Rotational shift
• UK shift

Supplemental pay types:

• Overtime pay
• Performance bonus
• Shift allowance

Ability to commute/relocate:

• Greater Mumbai, Mumbai Suburban – 400064, Maharashtra: Reliably commute or planning to relocate before starting work (Required)