Provides real time agent feedback and oversee execution of the team.
b) Highlight challenges that occur and get responses on a real time basis.
c) Identify training and quality interventions as required and reach out to the concerned teams to solve real time issues.
d) Solve all KM related issues with real time interventions.
e) Should have a very strong process expertise.
Job Types: Full-time, Regular / Permanent
Salary: ₹200,000.00 – ₹300,000.00 per year
Schedule:
Ability to commute/relocate:
Experience:
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