Essential
¿ Hands on troubleshooting experience in Enterprise LAN and WAN environment.
¿ Technical expertise with routing protocols (RIP, EIGRP, OSPF, BGP) and switching(VLAN, Trunking, Dot1x, various flavors of STP) protocols
¿ Troubleshooting experience on SDWAN, WAN Optimizer and WLAN
¿ Good knowledge of security technologies understanding on IPsec, VPNs, GRE, NAT/PAT over varied platforms
¿ Assist with implementation and change controls
¿ Assist with proof of concepts (POC) and in depth testing to validate design scenarios
¿ Interface to OEM TAC and internal development teams and the customer
¿ Ability to design, deploy and troubleshoot IP and wireless networks; which includes enterprise IP networking, IP network security, authentication, certificates, remote access, network access controls, and IP network management.
¿ Experience in trouble isolation and remediation at layers 1 4 (IP, MAC, RF, and some application level)..
¿ Working experience on latest technology areas SDN/SD WAN: VMware NSX, Cisco ACI, Riverbad WAN Optimizer, HP Aruba Central, Palo Alto firewall
¿ Attending key partner events and training sessions. Continued training to maintain expertise.
¿ Ability to understand the client¿s business objectives and technical needs.
¿ Ability to meet Service Level Agreements (SLAs) defined with clients
Preferred:
¿ Graduate in any stream with 6+ years of experience supporting enterprise LAN/WAN/Wi Fi infrastructures
¿ In depth knowledge of troubleshooting network issues with various routing protocols
¿ Familiar with Spanning Tree Protocol, VLANS and Inter VLAN routing, VXLAN
¿ Excellent customer service and verbal communication skills.
¿ Excellent written skills and the ability to do related documentation and ticket tracking of opportunities/meeting follow up.
¿ Maintain professional relationships with teammates, partners and clients.
¿ Should have excellent communication and documentation skills
¿ Ability to work independently with minimal supervision and experience of supervising others
Functional:
¿ Remote management and monitoring of Network Operations
¿ 24*7 NOC support to Large Global clients that have a distributed LAN , WAN setup
¿ Level 2 and Level 3 support for Incident Management / ticket resolution
¿ Creation of MOP/SOP and planning Change management process
¿ Performance tuning of network devices and creation of SOP
¿ Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution
¿ Planning and Perform upgrade of network and security devices
¿ Work with Hardware/Software Vendors to resolve problems
¿ Act as an SME SPOC for certain Network products
¿ Provide technical inputs for weekly/monthly customer service review reports
Technical:
¿ ITIL Certification preferred
¿ CCNA/JNCDA/ACCP ¿ SD WAN/WLAN (Preferred)
¿ CCNP/JNCIP ¿ Cloud/DC/Ent ,APE, ACE, ITIL (Desired)
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