Tech Mahindra Hiring for TECH MAHINDRA (PUNE) HIRING FOR INTERNATIONAL PROCESS (CHAT SUPPORT) at Pune Full Time

Eligibility Criteria-

· Should have minimum 6 months’ work experience into Customer Service (International) Chat/Email Support. (Mandatory)

· Should have excellent English comm skills (Spoken and written) (Mandatory)

· Typing Speed >= 30 WPM with 90% Accuracy or more (Mandatory)

· 5 days working, 2 Weekoffs Rotational

· 18*7 Shifts

· Work from Office

· Work Location- (Plot no 1, west gate, TECH MAHINDRA, Phase 3, Hinjewadi Rajiv Gandhi Infotech Park, Hinjewadi, Pune 411057)

Roles and Responsibilities-

• An advisor will be responsible for handling inbound customer queries (inc. billing, rate plans, service activations and changes, credits and adjustments, technical troubleshooting and complaints) using the live chat channel.
• Take complete responsibility of providing accurate and relevant information and to resolve customers query on the first contact.

Job Type: Full-time

Salary: ₹300,000.00 – ₹400,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Rotational shift

Supplemental pay types:

• Performance bonus
• Shift allowance

Expected Start Date: 24/01/2023