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Tech Mahindra Hiring for TECH MAHINDRA (PUNE) HIRING FOR INTERNATIONAL PROCESS (CHAT SUPPORT) at Pune Full Time
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Eligibility Criteria-
· Should have minimum 6 months’ work experience into Customer Service (International) Chat/Email Support. (Mandatory)
· Should have excellent English comm skills (Spoken and written) (Mandatory)
· Typing Speed >= 30 WPM with 90% Accuracy or more (Mandatory)
· 5 days working, 2 Weekoffs Rotational
· 18*7 Shifts
· Work from Office
· Work Location- (Plot no 1, west gate, TECH MAHINDRA, Phase 3, Hinjewadi Rajiv Gandhi Infotech Park, Hinjewadi, Pune 411057)
Roles and Responsibilities-
- An advisor will be responsible for handling inbound customer queries (inc. billing, rate plans, service activations and changes, credits and adjustments, technical troubleshooting and complaints) using the live chat channel.
- Take complete responsibility of providing accurate and relevant information and to resolve customers query on the first contact.
Job Type: Full-time
Salary: ₹300,000.00 – ₹400,000.00 per month
Benefits:
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
- Shift allowance
Expected Start Date: 24/01/2023