TechMahindra Hiring for Customer Service Executive at Mumbai Full Time

• Answer phone calls in a more professional manner and provide information about products and services as required by the callers
• They are responsible for taking or cancelling orders, and obtaining details of customer complaints
• Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
• Process orders, applications, and forms
• Render administrative support to other customer care team members when the need arises, or as instructed
• Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly
• Manage a team of customer service representatives in dealing with complaints and inquiries. This will depend on the size of the company
• Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark
• Identify tasks critical to keeping customer satisfaction levels in check
• Select, hire, and train new team members
• Network with various departments and groups that are involved in customer support, orders, and processing
• Ensure maximized productivity and minimized costs
• Encourage and motivate team members for continuance of quality service delivery

Job Types: Full-time, Regular / Permanent, Fresher

Salary: Up to ₹500,000.00 per year

Schedule:

• Rotational shift
• UK shift
• US shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you comfortable with malad location?

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• Customer service (Required)
• Customer support (Required)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)

Willingness to travel:

• 100% (Required)