Technocraft texmach solution Hiring for Customer Service Assistant- Freshers Apply at Ahmedabad Full Time

• Communicating with clients over email, chats, or calls, as required and supporting them with their complaints or queries
• Recreating, identifying and providing input on unique or recurring customer problems.
• Documenting all customer/case details/communication in the Support Case tracking system.
• Creating quality knowledge base articles from resolved issues for future use by customers and internal team members
• Identifying software issues and submit them to development for resolution.
• Acting as a trigger for the critical incident management process by involving the technical & incident management team. Ensuring adherence to the published compliance framework.
• Preparing business requirement documents for automation/enhancement of the Process(es), leading pilot and testing efforts of a process rollout including preparation of training material and ensuring that customer queries on a new process are responded to.

Job Type: Full-time

Salary: ₹15,000.00 – ₹20,000.00 per month

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Speak with the employer
+91 7069530414