Teleport Hiring for Executive, Solutions & Acquisition (India, New Delhi) at New Delhi, Delhi, India Full Time

• Manage and execute long-term strategic business relationships between customers and RedBox Logistics to drive growth and partnership success.
• Assist in negotiating customer contracts and monitor adherence to service level agreements (SLAs) using key performance indicators (KPIs).
• Conduct regular reviews of service performance to maintain high customer satisfaction and ensure contract renewal.
• Facilitate effective communication between customers and internal teams to align expectations and resolve issues promptly.
• Collaborate closely with the Operations team to address and resolve customer complaints related to operational matters.
• Oversee billing processes to ensure accurate and timely invoicing, monitoring compliance with agreed terms.
• Prepare detailed reports on account status, delivering timely and accurate data analysis with actionable recommendations for improvement.
• Partner with Sales and Marketing teams to identify opportunities for up-selling and cross-selling to maximize profitability.
• Ensure customer needs and deliverables are met within agreed timelines, maintaining high service quality.
• Analyze client data to enhance customer relationship management and support strategic decision-making

Requirements

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Proven experience in account management, customer relationship management, or business development within logistics or a related industry.
• Strong negotiation skills with experience in contract management and service level agreement (SLA) monitoring.
• Excellent communication and interpersonal skills to effectively liaise between customers and internal teams