TELUS International India Looking For Assistant Manager at Gurugram, Haryana, Full Time

Assistant Manager, Operations

Employer Solutions

Gurgaon, India

Full Time

Administrative Solutions

Telus International is the industry leader in the administration of flexible, traditional, and post-retirement pension and

benefits programs for global organizations, maximizing the use of technology to drive awareness and engagement in

benefit, pension, wellness, and other workplace programs. We offer a full range of solutions from software to full

outsourcing of pension and benefits administration, with the aim of optimizing employee engagement while ensuring

that the client receives superior sponsor services. The Administrative Solutions line of business administers pension

and benefits plans for a wide range of client organizations across Canada and the United States. Our primary mission

is to support our clients in every aspect of the design and delivery of the compensation, benefits, pension and health

management programs they maintain.

We serve a wide range of clients, including corporations, businesses, government organizations and multi-employer

plans. Administrative Solutions consists of more than 2000 team members working in offices in the United States,

Canada and India

About Employer Solutions Teams in India

In Employer Solutions India, we provide services to employers to ensure their employees are healthy, effective and

producing at their absolute best. Given the global presence of our combined business – with our operations in the

Americas, Europe, Middle East, Africa (EMEA), and our expanded team in Asia-Pacific (APAC), we have unrivaled

reach and scale to support multi-national organizations.

Summary

As an Assistant Manager, your core responsibility will be managing ES processes which will include Ongoing

transitions, process and people management. In this role, you will be reporting to Process Manager/Group Manager

Responsibilities

Here are the responsibilities –

 Handling transitions across multiple processes simultaneously

 Creating standard operating procedures and tracking go-live

 Lead a team to carry out client delivery

 Career pathing and grooming of employees for next level

 Client communication, review, and timely response

 Effective/Accurate reporting of key metrics

 Conduct employee engagement activities as directed by the business

 Providing timely updates to internal stakeholders and onshore counterparts

 Driving process improvement and efficiencies

Succeeding as an Assistant Manager – Operations will require the following core qualifications and skills

 7+ years of relevant & overall work experience

 Excellent communication with analytical skills

 Good command on MS Office applications (MS-Excel, MS-Word) & SQL

 Ability to handle difficult client situations and derive strategic solutions

 Ability to multitask and should be a self-starter

 Basic knowledge on Quality tools like Six Sigma, Kaizen and LEAN preferred

 Good analytical, planning and organizational skills

 Minimum 12 months experience as Process Champion/Assistant Manager

Note – The candidate should be flexible to work in Evening Shifts.