Teradata Hiring for Managed Services Technical Delivery Manager at Airoli Navi Mumbai, India Full Time

Our Company

Teradata is the connected multi-cloud data platform for enterprise analytics company. Our enterprise analytics solve business challenges from start to scale. Only Teradata gives you the flexibility to handle the massive and mixed data workloads of the future, today.

The Teradata Vantage architecture is cloud native, delivered as-a-service, and built on an open ecosystem. These design features make Vantage the ideal platform to optimize price performance in a multi-cloud environment.

Role : Technical Delivery Manager

Location : Mumbai/Pune

The GDC Managed Services TDM role will be accountable for technical delivery from GDC and building Project / engagement specific delivery capabilities within team. For project escalations & resource related issues GDC TDM will be the primary point of contact for the SEM(s).

Core Skills:

• Ensure project is being administered in accordance with the SOW, PnL and SLA

• Should be well versed to pro-actively identify GDC service delivery risks and create mitigation plan

• Production deliverables should be achieved utilizing CMP – standardized best practices

• Project reporting, project reviews and audits are conducted as specified

• Should have knowledge of ITIL framework

• Should have experience working with any of the following

• Teradata

• ETL & BI tools – Informatica / Datastage / Ab-Initio / Cognos / MicroStrategy / Business Objects

• Open Source – Cloudera / Hortonworks

• Cloud – AWS / Azure / GCP / Intellicloud

• Should have good Presentation and Communication skills

• Should have good people management skills

• Should have exposure to Pre-sales activities

Job Description / Responsibilities / Requirements

• Assembles project delivery teams, appoints team leaders, balancing mix and skills sets of associates to meet project

• Ensure the smooth ongoing project execution of the production engagement phase through the maintenance of regular status meetings and reports, and by soliciting continuous feedback from SEM

• Reviewing the SOW contracts, suggesting the changes as appropriate and giving the feedback to SEM / SAM

• Implementing and maintaining CMP & SDA on respective projects using Team leads. Participate in CMP & SDA reviews/Audits

• CMP Dashboards to be filled by TDMs.

• Track roadmaps and check for improvements

• Weekly tracking of delivery, open issues, baseline metrics, recommendations & value-adds Ensure weekly, monthly and quarterly deliverables are achieved and reviews all customer roadmaps to ensure both tactical and strategic impact can be achieved

• SDA to be tracked on a weekly basis

• Escalate to higher stakeholders in timely manner

• Responsible for team operational schedules, hours of coverage, on call, etc.

• Measurable Objectives:

• Plan Head Count

• Plan Attrition

• Plan Billable Objectives for Project team/Practice

• Training Objectives for Self and Project team/Practice

• Expense Management as per Organization guidelines

• Drive Continuous Practice Efficiency – Knowledge/Re-usable Assets, Skill Development, Team Capability Enhancement, Delivery Efficiencies, Adoption of new tools/technologies

• Ensures new knowledge is encapsulated in the form of best practices, processes, and tools.

• Ensuring resources are trained to utilize established methodologies, tools and best practices and in the resource development role, provide the leadership required to continuously improve these assets through encapsulation of field based experience

• Responsible for the development of core knowledge and capabilities for Infrastructure/Operational

• Monitor the performance of the on-site and offsite resources from the GDC, through proactive project management, issue escalation and reporting

• Review the work deliverables, status reports on all areas and identify opportunities to improve project deliverables and to implement best practice for changing needs and requirements

• Ability to encapsulate knowledge for sharing across multiple projects

• Technical project auditing and risk assessment competencies

• Ability to mentor and technically guide team leads and team members in the crisis on the project deliverables and meeting the SLAs as per the Statements of Work

• Should have excellent problem-solving skills with demonstrated experience managing and resolving work requests, tracking incidents and issues, and escalating technical problems for Permanent resolutions

• Pro-active identification of process improvements, automation possibilities, if any, technical delivery risks and provide probable solution

• Ensure that the Teradata Environment supports the customer’s goals and objectives, in compliance with a defined Statement of Work and associated Service Level Agreement.

• Ensure processes are in place for SLA measurement and reporting

• Provide periodic reporting and presentations to Teradata GDC MS Stake holders on the state of the Managed Services project

• Integration/Synergy of Practice Operations across various locations

• Direct reporting manager for all technical resources within project group, and recommends promotions, merits, and required HR action

• Have direct reporting responsibility of the fresh graduates as part of the College Hire Program and be responsible for their training and development plans, career development, billability and utilization, skill enhancement etc.

• Administers performance improvement plans when required for resources

• Participates in recruiting, interview and resource selection including people development, training & certification

Travel

• Global/Local

Up to 50%, but varies based on client, project or internal activities