Tesco Hiring For Associate-Colleague Help at Bengaluru, Karnataka Full Time

Tesco Bengaluru

We are a multi-disciplinary team creating a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility, providing cutting-edge technological solutions and empowering our colleagues to do ever more for our customers. With cross-functional expertise in Global Business Services and Retail Technology & Engineering, a wide network of teams and strong governance we reduce complexity thereby offering high quality services for our customers. Tesco Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 4,40,000 colleagues.

At Tesco Business Services, we have a mission to simplify, scale & partner to serve our customers, colleagues and suppliers through a best in class intelligent Business Services model . We do this by building a world class business services model by executing service model framework right at the heart of everything we do for our worldwide customers. The key objective is to implement and execute service model across all our functions and markets consistently. The ethos of business services is to free-up our colleagues from a regular manual operational work. We use cognitive technology to augment our key decision making. We also built a Continuous Improvement (CI) culture across functions to drive bottom-up business efficiencies by optimising processes. Business services colleagues need to act as a business partner with our group stakeholders to build a collaborative partnership driving continuous improvement across markets and functions to lead the best customer experience by serving our shoppers a little better every day.

At Tesco, inclusion means that Everyones Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging.

Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best.

Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues who in turn help to build the success of our business and reflect the diversity of the communities we serve.

Job Description

I am the first point of contact to store head office and bank colleagues in the UK and Ireland with issues/queries related to policies benefits pensions grievance pay maternity health & wellness etc.

• Ensuring I understand our Core Purpose and the role I play in delivering this
• Role modeling the Tesco values and leading by example in what I do and how I behave
• Understanding the part I play in delivering our key metrics and performance measures
• Provide support based on Tesco people policy to UK colleagues
• Provide support to colleagues on maternity/paternity/shared parental leave/lifestyle break/career break/flexible working/performance and absence management related issues and queries
• Understanding and interpreting the UK legislative rules Tesco policies diverse terms & conditions payroll system and the procedures for Payroll activities
• Work efficiently and in partnership with other people teams for quicker resolutions
• Delivering my role and all relevant KPIs consistently and to agreed quality and reliable service standards
• Delivering my own personal objectives preparing for and participating fully in everyday and structured conversations with my colleagues and manager
• Knowing and maintaining my knowledge of work processes and sharing that knowledge freely with others
• Taking ownership of the issue and using my knowledge and behavioural skills to engage understand action and deliver with confidence
• Use my continuous improvement skills to look for and raise opportunities to improve processes and practices in the business and embrace change
• Identify what is getting in the way and be a catalyst for improvement by highlighting the issues
• Continually developing my skills to be the best I can be in my role
• Following our Business Code of Conduct and always acting with integrity and due diligence.

Qualifications

Basic MS Office – Excel Speed and Accuracy Active Listening English Speaking Reading and Writing Logical Thinking Knowledge of Microsoft Word Excel and Outlook

Additional Information

Important Notice:
On behalf of Tesco Bengaluru, we must caution all job seekers and educational institutions that Tesco Bengaluru does not authorise any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Tesco. Further, Tesco Bengaluru does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events.

Accordingly, please check the authenticity of any such offers before acting on them and where acted upon, you do so at your own risk. Tesco Bengaluru shall neither be responsible for honouring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution.

In the event that you come across any fraudulent activities in the name of Tesco Bengaluru, please feel free report the incident at recruitment_compliance_india@tesco.com