The Coca-Cola Company Hiring for CPS Customer Manager I- INSWA at Pune Full Time

Role Summary

Leads the Customer strategic relationship with 1 Regional small to mid-sized Operating Unit (OU) alongside Bottling Partner Groups across the region. This may represent managing the supply from 1 and up to 2 different Concentrate Plant Operations (CPS) delivering to multiple Ship To locations across 2-16 countries.

What You’ll Do for Us

• Lead & own the CPS relationships with assigned small to OU & associated bottling partners in that region. Acts as the main contact point of contact, coordination and escalation in relation to operational supply management and strategic alignment. Assures on-time in-full supply through E2E collaboration across the system supply chain partners. Sets direction and alignment with Franchise Managers on Bottlers relationship.

• Leads and Supports Global and strategic initiatives, ensuring the implementation of E2E value creation opportunities in collaboration with a multiple global Stakeholders network within Bottler, OU & CPS (involving senior level management and using Agile methodologies).

• Leads the Next Gen S&OP processes between the OU and CPS, optimizing E2E visibility and strategic volume alignment, effectively balancing business requirements with supply chain capacities and capabilities. Also ensures the demand planning collaboration process with Bottles (from operational demand calls to strategic ESOP projects) are aligned across all Franchise Managers, ensuring relevant connection of sales forecasts & actuals, providing real-time & accurate information to allow optimal trade-offs to the CPS supply management team

• Defines and executes the commercial and customer strategy for CPS in the respective region. As a key member of the CPS Primary Supply Point Leadership Team – embeds a strong collaborative customer focused culture across all supporting CPS supply points. Ensure our Customer requirements are well reflected in the strategic objectives of CPS supply point, and coordinates for issue resolution across multiple disciplines including (Quality, Finance, Transportation, Manufacturing, Product Commercialization, etc..), ensuring fast responses, effective & sustainable solutions for the system.

• Coaches and develops the Customer Account Specialists supporting the business in assigned OU’s, driving a strong culture of engagement, continuous improvement and customer service.

• Standardize and automatize Customer Services processes globally

• Works with Plant LT on business continuity function for the business when required.

Communication Complexities

• Frequent interaction across various OU LT Members and functions – OU Supply Chain, OU Tech Ops, OU Finance, OU QSE etc

• Frequent interaction with bottling partners Senior Supply Chain Leaders

• Key member of the Primary CPS Supply Point LT, working closely with CPS Plant GM and Functional LT members – Works closely with teams across several sites to manage and prevent any customer service or supply issues to bottlers located in the geography while ensuring on-time in full- supply.

• Key member of the SC Services LT – advancing the CPS Supply Chain Vision and Strategic Objectives.

• Leads coordination across the CPS Supply Chain functions – Materials Mgmt, Planning, Logistics, Demand Planning

Analysis

• Role involves both operational/short-term impact management and involvement in Strategic long-term objectives and programs within an OU, proactively working with OU Customers, Bottling Systems and CPS Plants to assure the optimum supply/business models are in place to support changing priorities in a volatile & competitive market.

• Influences operational/short-term priorities executed by direct reports, ensuring tactical decisions are aligned to strategic guidelines across the region.

Judgment and Decision Making

• Central contact for support to supply chain partners in projects or crisis.

• Develop & Coordinate solutions across Partners when Exposures arise due to demand fluctuations

• Manage & prevent customer escalations & communication derived from quality or service issues.

• Identify plans and priority areas in order to deliver E2E business process improvements and savings

• Evaluate and recommend approach regarding use of new Customer Management technologies

• Ensure perfect orders supply according to TCCC & country specific regulatory requirements

Innovation

• Evaluate and recommend approach regarding use of new Customer Management technologies

• Leads critical relationship with R&D in order to support Product Portfolio team in the deployment of all innovation projects for the assigned OU.

• Effectively embed sustainable process and system enhancements to prevent reoccurrence of supply/financial/system risk

Qualifications and Requirements

• 10+ years relevant experience in Customer Service or other related Supply Chain areas within multi-national organizations

Education

• University/Advanced Degree

• Postgraduate/Master’s Degree Preferred

What We Can Do for You:

• 
  Purpose Driven: Purpose driven approach that empowers our people to protect the environment and communities we serve while delivering safe & quality products

• 
  Global Connections: Allows you to develop, enhance and maintain global connections that allow us to move faster and learn from others

• 
  Community of Belonging: We’re an organization that believes our ability to continually grow and build the right atmosphere where people feel safe and empowered, lets you bring your best self to work

Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.