The Loom Hiring for Sr. Customer Support Executive – Mail Process at New Delhi Full Time

We are looking for a qualified Female Customer Support Executive (Mail Process) who will offer excellent customer service. To be successful as a customer support executive, you should display excellent interpersonal and communication skills.

Responsibilities:

• Resolving customer complaints & queries brought to your attention under a specific timeline through mails.
• Manage and drive sales team target and performance.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer complaints and provide appropriate solutions and alternatives.
• Candidate should have good communication skills and should be comfortable in speaking with customer and replying to customer emails in English.
• Candidate should have good typing speed and basic knowledge of Microsoft Word and Excel.

Requirements:

• A bachelor’s degree in administration or a related field.
• A minimum of 1-3 years’ experience in outbound voice process.
• Excellent interpersonal and written and oral communication skills.
• Should have Computer skills, MS Office, Chat Support.

Job Type: Full-time

Salary: ₹20,000.00 – ₹25,000.00 per month

Schedule:

• Day shift

Application Question(s):

• Are you comfortable travelling to job location – Wazirpur ( North Delhi – Walking distance from Shalimar Bagh Metro Station – Pink Line)?
• What is your last in-hand monthly salary? If you monthly in-hand salary is 20000, mention 20k or 20000.
• How many years of work experience do you have with Customer Support?
• Can you talk to customers in English fluently?