Thermo Fisher Scientific Hiring for Regional Service Manager at Noida, India Full Time

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an outstanding strategy for the near term and beyond. Take your place on our strong team, and help us make significant contributions to the world.

Thermofisher are looking for a Field Service Manager for North, East & NE for India . As a key manager the successful candidate is required to provide strong management and leadership to direct reports in respect to manages, leads, organizes, directs, plans, controls and coordinates all Service Activities for the related products under your control and region. Responsible to achieve the most effective and efficient way possible to deliver the required Services to all customers. To deliver on our goals in customer satisfaction surveys and the respective booking, revenue and costs, within the required time periods of monthly, quarterly and yearly time frames.

Instrument and Enterprise services provides a single source for integrated lab service, support and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s business needs. Whether they are looking to arrange for service on one instrument, or are seeking resources to manage service and support for all their labs, there is an Integrated Services solution to meet their business needs.

Location: Noida

Job Description

• Leading a team of 02 FSEs for North & 01 FSE for East/NE for service delivery.

• Attend all Breakdown calls and closure within the assigned service parameters of response time by accurate allocation of time to achieve customer satisfaction for North & NE.

• Have complete ownership of the service delivery process for the assigned customer base for North & NE region.

• Providing timely support for Preventive maintenance to the assigned set of customers. (primary and Secondary) by keeping the data of P.Ms for the assigned Install Base.

• Achievement of financial objectives as assigned and completion of the cycle of the order process.

• Achieve the assigned Spares and Service revenue targets for the region.

• Keeping track of ensuring payment collections for the transactions done for the assigned customer base.

• Timely completion of all the service reports, weekly reports, expense statements and any other data which is asked from time to time through Mobility Portal and emails to ensure communication flow.

• Follow guidelines on attendance, leaves, mobile policies, travel policies, and other policies to achieve proper discipline of operations.

• Meet the Service KPIs like CAS, RT (Response Time), DTR (Days to Repair), TRD, Call Acknowledgement, FTFR (First Time Fix Rate ), Repeat Call Ration (RCR), etc set for the region and India for LSMS / IOMS service.

• Support the building of strategic and operational plans, budgets and programs consistent with the overall IES strategy in order to achieve company goals

• Actively participates and supports contract sales process and key revenue streams.

• Travel to customers and channel partners and other company locations on a regular basis. Have direct relationship with key customer contact points

• Ensure active participation in the Field activities.

• Lead and drive process improvement initiatives and ensure vibrant pipe line of process improvement ideas from direct managed staff

• Ensure that Performance Management and Development (PMD) process are maintained for all direct reports.

• Leads, educates, mentors and empowers direct reports, work closely with IES and factories.

• Implement all business processes, procedures and programs related to IES.

What we are looking for

• Professional background in Electronics Engineering or related subjects

• 15+ years Technical / Field service experience in the field of Liquid Chromatography Mass Spectrometry.

• Strong Leadership and management skills

• Good Product Knowledge of the TMO Products & Services

• Excellent verbal and written communication skills, ability to work across all levels, functions and regions

• Demonstrated organizational skills with the ability to handle multiple tasks with different priorities

• Multicultural management experience is advantageous

• Excellent inter-personal, self-motivational and negotiating skills

• Willingness to travel in the territory, International traveling including Bangladesh, Nepal, and Bhutan required.

• Excellent English skills, both verbal and written

• Ability to actively visit local customers without significant travel costs

What’s in it for you

• We can offer excellent opportunities to progress your career along with training and a chance to be a part of a growing successful organization. Attractive base salary & bonus to be discussed

• Core benefits include –healthcare coverage, Life Assurance policy, Employee Assistance Program, annual leave

As the world leader in serving science, our work is more than something that fills our days. When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. With revenues of $30 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world. Each one of our 125,000 extraordinary minds has a unique story to tell. It’s not just a career, it’s a chance to realize your best – professionally and personally.

Join us and contribute to our mission—enabling our customers to make the world healthier, cleaner and safer. Our Mission is to enable our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.