TIAA Hiring for Senior Associate – Storage Admin at Mumbai, Maharashtra Full Time

Full Job Description
Technical Lead Infrastructure
The Technical Lead Infrastructure job manages the installation, configuration, and maintenance of IT systems software and hardware for multi-user server computers. This job meets end user needs by confirming that uptime, performance, resource availability, and security of computers are within established operational guidelines. Under limited supervision, this job manages large-scale projects and is recognized as a subject matter expert in the Technology Infrastructure field. This role uses their knowledge of computer languages and operations to find and fix problems in computer networks, such as network communications errors, storage problems, and malfunctioning server platforms.

Key Responsibilities and Duties
Leads the routinely performed analysis during normal IT Infrastructure operation, including on networks, firewalls, servers, operating systems, applications and devices.

Oversees the acquisition, installation, and any upgraded computer components and software and planning for service outages and other problems.

Approves automation of routine tasks using scripting and writing basic computer programs to address more complex systems software configuration and enhancement.

Reviews domain solutions and executes changes in line with the implementation plan.

Communicates project, operational, and strategy risks and opportunities to senior management, along with corrective action plans when required.

Publishes metrics to qualify and quantify configuration success, and ensures that configuration practices are in compliance with standards.

Approves documentation as it relates to domain configuration, routing, processes, and service records.

Ensures successful delivery on all project and operational commitments, including quality and timeliness metrics.

Coaches, mentors and delegates work to lower level professionals.
Educational Requirements
University (Degree) Preferred
Work Experience
5+ Years Required; 7+ Years Preferred
Physical Requirements
Physical Requirements: Sedentary Work

Career Level
8IC

Responsibilities:
Monitor and maintain operational aspects for the Enterprise SAN arrays (NetApp & EMC PMAX); NetApp Network attached storage (NAS), and NetApp Object storage technology in a mission critical business environment

Collaborate with various vendors to maintain equipment including firmware, ONTAP upgrades, service packs, security patches, hardware etc. to ensure the maximum performance, security, and availability of systems
Perform activities related to install, configure, upgrade and managing SAN devices and fiber switches
Proficient understanding of NetApp Storage concepts, related management tools (Snapshots, SnapMirror, SnapVault, controller failover, provisioning, deduplication, and compression
In-depth knowledge/ Strong understanding of Storage protocols and technologies (NFS, CIFS, iSCSI and FCP.
Execute FC zoning for development and production storage devices
Manage NetApp snapshots and recovery methods for storage volumes, add and update shares, increase space, add access control, and participate in NAS migrations
Execute across-site replication of significant DR data (SnapMirror/SRDF), perform disaster recovery SAN and NAS activities.
Perform volume replication and monitor overnight jobs and execute improvements, conducting evaluation reviews on capacity and threshold levels to identify performance issues.
Oversee IO performance of production along with development of databases LUNs, ensure backup methods are in place as well as tested for FC LUNs
Collaborate with APP teams, DBAs, Operations, and Server Administration to assure apt storage usage for D2D functions as well as large migration projects.
Install, configure as well as maintain storage hardware backup inclusive of physical plus virtual tape libraries or drives along with disk storage targets, add and remove zoning.
Good working knowledge of in any one of the operating system – Linux /UNIX or Windows
High understanding and knowledge of ITIL/Agile concepts.

Qualifications:
Required:
Minimum of 5+ years of experience in administering NetApp storage systems (NetApp NAS and SAN). Complete understanding of NetApp Storage ONTAP /AFF storage
Two (2) year of experience managing NetApp StorageGrid (Object Storage)
Two (2) year experience with EMC storage and fiber channel switches
NFS, CIFS or object storage specializing in NetApp storage systems.
Prior experience in managing cloud-based storage solutions such as AWS Datasync, Storage Gateway, S3, FSx, CVO etc is preferred
Experience working with network cable mediums, optical fiber cable and connectivity types
Experience with ServiceNow or other incident/change ticketing systems, Adherence to ITIL process
Ability to rotate on-call support when required (i.e. evening hours or weekends)

Preferred:
Five (5) years of experience in BNA/SANNav, StorageGrid, NetApp System Manager, Active IQ Unified Manager, Unisphere
Bachelor’s degree in Computer Science, Information Systems, Engineering, or another related field
Ability to use a Graphic User Interface (GUI) and operate a Command Line Interface (CLI) on a Linux or UNIX OS
Storage Administrator Certification, NetApp Certified Data Administrator and ITIL Certified
Foundational knowledge of EMC VMAX, Isilon, Hitachi USPV, VSP and HNAS
Experience with Cloud Computing such as AWS, Azure or Google
Experience with scripting, ansible, and metric reporting
Experience with Microsoft Office Suite (i.e., Word, Excel, PowerPoint, etc.)

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Company Overview

TIAA GBS India was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA GBS India is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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Email: accessibility.support@tiaa.org

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