TopSource Worldwide Hiring for Customer Support (India) at India Full Time

TopSource Worldwide

About TopSource Worldwide and our company culture

We’re a professional, dedicated team operating in every major market across the globe, with a knack for helping businesses thrive and expand. We offer our payroll, employer of record (EOR) and accounting services to businesses of all sizes in a growing number of over 100 countries — and counting!

TopSource Worldwide brings a level of service and business value to midsize companies that was previously only available to the largest global corporations. Our services are easy to deploy, affordable and scalable — from basic payroll and accounting functions to complete employer of record (EOR) solutions.

We champion and invest in our people and provide a supportive environment with a no-blame culture. For our clients, we are a trusted partner and operate in a consultative and collaborative way to drive win-win outcomes at every opportunity.

We are looking to share our success with a passionate, committed, and self-driven candidate looking to be part of an exciting and challenging journey ahead.

Sound like you? Then carry-on reading…

Base Location: Pune, India

Compensation and benefits: Competitive salary, Supportive team and leadership & Continuous learning and development

Hours of Work: 8.5 hours of work

Working Pattern: 5 days a week

Job Location: India

Overview of role

This job role entails the following –

Answering sales calls and understanding queries on product and services

Handling all inbound calls into the office from prospective clients, prospective employees or existing clients, users of our HRMS system

Query resolution by reaching out various points of contact within the organization and closing the loop with customers in a timely and efficient manner

Interact with customers on a variety of channels such as phone & email, and ensure that all valid customer concerns are being dealt with immediately.

Core job duties

Be the customers single point of contact and take ownership of their problem, troubleshoot it, update them on the progress made

Collect customer feedback, escalations to be relayed through to the management and ensure the loop is closed

Key attributes and skills

5 – 8 years of experience

Self-motivated and enthusiastic

Excellent communication skills

Able to handle pressure, and good at multi-tasking

Ability to handle tough customers

Have a supportive and proactive approach