TransUnion Hiring for Back Office Operations at Pune, Maharashtra Full Time

What We’ll Bring:
Back Office Operations Rep

What You’ll Bring:
Job Description

The TransUnion CIBIL Back Office Operations Representative will be working in Consumer disputes and Email Operations process. The Rep is responsible to address and resolve Consumer queries, requests and complaints pertaining to credit reports/scores/dispute.

• Comprehend, analyze and respond to consumer complaints with customized responses within defined TAT
• Outbound calls to Consumers & Commercial Entities
• Will be working in consumer dispute & Email operations process
• Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute
• Ensure all emails are responded to correctly and completely within the prescribed SLA
• Must be able to draft responses independently as template responses are to be used selectively
• Identify & escalate probable escalations or sensitive issues for faster resolution
• Working on multiple applications and preparing credit report post analyzing complaints
• Regularly interacting with Member bank representatives through phone/email and fast-track resolution of disputes/complaints

Impact You’ll Make:
Knowledge, skills and abilities (KSA’s)

• Graduate with minimum 5-7 years of experience in Grievance Redressal, Banking Operations in the BFSI industry
• Excellent communication skills verbal and written in English, should have prior experience in drafting customized response
• Good command over spoken Hindi, should be able read and comprehend consumer complaints in Hindi
• Able to work and deliver in fast-paced and high pressure environment, should have handled complex complaints
• Should be able to be meet aggressive timelines
• Strong customer centricity
• Analytical and problem-solving skills are required
• Should be flexible and adept to quick learning
• Strong Team player
• Good knowledge of MS Word and Excel

TransUnion Job Title

Rep II, Business Operations