Treebo Hiring for Customer Support – Team Lead at Bengaluru, Karnataka, India Full Time

• Manage, lead, train, and develop call center staff to extend individual skills and achieve overall objectives.
• Manage the day-to-day operations of the call center.
• Monitor the activities to ensure all service levels committed are met and exceeded.
• Monitoring average call length and overall team volume.
• Listening to individual calls to ensure quality.
• Creating and maintaining team reports.
• Stay up to date on the latest industry trends, technology, and best practices.
• Report on KPIs and track customer service metrics.
• Managing the call queue to ensure daily metrics are met.
• Motivating the team to achieve organizational goals.
• Developing and implementing a timeline to achieve targets.
• Delegating tasks to team members.
• Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
• Conducting monthly performance reviews.
• Contributing to the growth of the company through a successful team.
• Creating a pleasant working environment that inspires the team.

Requirements

• Minimum of 2 years experience.
• Excellent communication skills.
• Computer literate.
• Strong organizational skills to give the team direction.

This job was posted by Prabjot Kaur from Treebo.