TRI Solutions, Inc Hiring for Customer Support Executive (Remote) at Mumbai Full Time

Position: Customer Support Executive (iGaming)

The ideal candidate should be a multilinguist, fluent in Hindi, English, Tamil, Telugu, and Malyalam. The role requires the candidate to have sales experience and be able to provide customer support through phone calls and emails. Additionally, the candidate must be proficient in report writing and have strong follow-up skills.

Responsibilities:

• Handle customer support requests and inquiries through phone calls and emails

• Contact leads provided by the marketing team and convert them into customers

• Provide product and service information to customers

• Offer solutions to customer complaints and issues

• Follow up with existing customers to ensure customer satisfaction

• Create and maintain customer records and reports

• Provide sales support to the sales team by offering assistance with sales-related queries

• Keep up to date with new product and service offerings

• Adhere to company policies and procedures

Requirements:

• Minimum 1 year of experience in the iGaming industry

• Fluent in Hindi, English, Tamil, Telugu, and Malyalam

• Good sales skills

• Excellent verbal and written communication skills

• Ability to multitask and work under pressure

• Strong problem-solving skills

• Good time management and organizational skills

• Proficient in report writing and data management

Job Type: Full-time

Benefits:

• Work from home

Schedule:

• Rotational shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Application Question(s):

• How many years of work experience do you have in iGaming Industry?