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International Technical Support Executive

Work from Office

Location: C-903, The First Behind ITC Hotel, Narmada, Vastrapur, Ahmedabad-380015

Working days:

Shift timings:

Operational hours will be from 3:20 AM to 12:30 PM, with 1 hour break

International Technical Support Executive – Job Description

Responsibilities:

Taking ownership of customer issues reported and seeing problems through to resolution.
Researching, diagnosing, troubleshooting and identifying solutions to resolve Internet network and telephone device issues.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Ask customers targeted questions to quickly understand the root of the problem.
Track network issues through to resolution, within agreed time limits.
Talk clients through a series of actions, via phone, email, until they’ve solved a reported issue
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate solutions
Ensure all issues are properly logged on to the ticketing system.
Prioritize and manage several open issues at one time
Follow up with clients to ensure their Telephone systems are fully functional after troubleshooting
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients

Requirements of the job:

Prior 2 to 3 years’ experience required for tech support.
Experience with applications and help desk software.
Attention to detail and good problem-solving skills.
Excellent interpersonal skills.
Good written and verbal communication.
Knowledge about the Telecom Industry.
Supporting telephony hardware and applications, such as analog, ISDN, and SIP, fax, security, modems, video conferencing units, and VoIP, among others.
IT/telecommunications experience
Experience with basic networking protocols including DNS, DHCP, VPNs, WAN/LAN TCP/IP.

Benefits:

For More info, research on our website – trikon.com.au & metaweb.au

Job Type: Full-time

Salary: ₹25,000.00 – ₹50,000.00 per month

Benefits:

Shift:

Ability to commute/relocate:

Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

Experience:

Speak with the employer
+91 09024020264

Trikon Telesoft Solutions Pvt Ltd Hiring for International Technical Support Executive at Ahmedabad Full Time

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